Refund policy
We want you to feel confident when purchasing from BlissBump. Our returns and refund policy is designed to provide clear support for your purchase.
1. 30-Day Returns
We accept eligible returns within 30 calendar days of delivery.
Due to hygiene and safety considerations, BlissBump fetal Dopplers are eligible for change-of-mind returns only if they are unopened, unused, and in their original packaging, except where otherwise required by applicable law.
If a manufacturing or functional defect is reported within 30 days, please contact our support team. Suspected defects may be assessed through photographs or videos. Difficulty detecting a fetal heartbeat does not, by itself, establish that a device is defective. Should you receive a defective device, please reach out to support@blissbump.store with your order number, a clear description of the issue and a clear video showing the issue.
2. How to Request a Return
To request a return, email support@blissbump.store with your order number and the reason for your return. Our team will provide return instructions and, where appropriate, a return authorization.
Return shipping: Bliss Bump does not provide prepaid return labels for eligible voluntary change-of-mind returns. Customers are responsible for return shipping costs.
Restocking fee: An inspection and handling fee of US$15 may apply to eligible voluntary change-of-mind returns. This fee will not be deducted from refunds for qualifying defective, damaged, or incorrectly supplied products where such a deduction is prohibited or otherwise inappropriate.
Do not send an item back before receiving return instructions from our team.
3. Refund Process
Inspection: Once we receive the item, we will inspect it to ensure it meets our return criteria.
Refund: After approval, your refund will be processed within 7 business days. The time it takes for the refund to appear on your original payment method might differ depending on your bank or payment provider. Please note that the sales tax and shipping fees are not refundable.
4. Order Cancellations
We do not offer cancellations for orders if you change your mind, but you can return your product within 30 days of receiving the product, provided that it is unused, unopened, and in its original packaging.
5. Chargebacks
If you are unsatisfied with your purchase, please contact our support team before initiating a chargeback. We are committed to resolving issues directly and promptly.
Contact Us
Store Name: Bliss Bump
Email: support@blissbump.store
Support Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-07:00) Mountain Standard Time (Denver)
We strive to reply to all messages within 1-2 business days.