FAQs

About BlissBump

  1. What is BlissBump?
    BlissBump is a maternity and wellness brand owned by Caelina Trading LLC, dedicated to helping women feel comfortable, confident, and supported throughout every stage of motherhood.

  2. Where is BlissBump based?
    We are proudly based in Casper, Wyoming, United States, and serve customers worldwide.

  3. Is BlissBump a registered business?
    Yes, BlissBump operates under Caelina Trading LLC, a registered company in Wyoming.

  4. What makes BlissBump different from other maternity brands?
    We focus on combining comfort, innovation, and safety — ensuring every product supports a healthy and confident pregnancy journey.

Ordering & Payments

  1. How can I place an order?
    You can easily place an order through our official website by adding items to your cart and checking out securely.

  2. Which payment methods do you accept?
    We accept major credit and debit cards, including Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

  3. Is my payment information secure?
    Absolutely. All transactions are encrypted and processed through secure payment gateways to protect your personal information.

  4. Can I modify or cancel my order after placing it?
    Orders can only be modified or canceled within a short window before processing. Please contact us immediately if you need assistance.

Shipping & Delivery

  1. Where do you ship from?
    All orders are processed and shipped from our U.S.-based fulfillment centers.

  2. Do you ship internationally?
    Yes, we offer worldwide shipping. Delivery times may vary depending on your location.

  3. How long will it take to receive my order?
    Most U.S. orders arrive within 3–7 business days. International orders may take 7–15 business days.

  4. How can I track my order?
    Once your order ships, you’ll receive a tracking number via email so you can follow your package’s progress in real time.

  5. What if my package is lost or delayed?
    Please contact our support team. We’ll investigate and help resolve the issue promptly.

Returns & Refunds

  1. What is your return policy?
    We accept returns within 30 days of delivery for unused and undamaged products in their original packaging.

  2. Do you offer exchanges?
    Yes, we gladly accept exchanges for eligible items within the 30-day window.

  3. How can I start a return?
    Contact us at blissbumpstore@gmail.com with your order number and reason for return. We’ll guide you through the process.

  4. Is there a restocking fee?
    No, we do not charge any restocking fees.

  5. When will I receive my refund?
    Refunds are processed within 10 business days after your return is approved and received.

Products & Quality

  1. Are BlissBump products safe for pregnancy?
    Yes, all of our products are designed with safety, comfort, and maternity health in mind.

  2. How do I choose the right size?
    Each product page includes a detailed size chart. If you’re unsure, our team can help recommend the best fit.

  3. Do you offer nursing or postpartum items?
    Yes, our collection includes products designed for pregnancy, postpartum recovery, and breastfeeding support.

  4. What materials do you use?
    We use high-quality, breathable, and skin-safe fabrics suitable for sensitive skin and expecting mothers.

  5. Are your products ethically made?
    Yes, we prioritize ethical sourcing, fair labor practices, and responsible production standards.

Customer Support

  1. How can I contact customer service?
    You can reach us at +1 480 992 9140 or email blissbumpstore@gmail.com during support hours (Monday–Friday, 9:00 AM – 5:00 PM MST).

  2. Do you offer live chat or phone support?
    Currently, we offer email and phone support. Live chat may be introduced in the future.

  3. What are your support hours?
    Monday through Friday, from 9:00 AM to 5:00 PM (GMT-07:00) Mountain Standard Time.

  4. How quickly will I get a response?
    Our team typically replies within 24 hours on business days.

Miscellaneous

  1. Do you offer gift cards?
    Gift cards will be available soon — perfect for baby showers and expecting mothers.

  2. Do you offer discounts or promotions?
    Yes, we occasionally offer exclusive deals and seasonal promotions. Subscribe to our newsletter to stay updated.

  3. Can I collaborate or partner with BlissBump?
    Absolutely! For partnership or influencer inquiries, contact us at blissbumpstore@gmail.com with “Collaboration” in the subject line.